The language interpretation industry these days provides a whole range of solutions. But as you would expect, not all of them will be right for you. After making your choice, it would be too expensive and time consuming switch to another platforms and start from the top, so you to be 200% sure that you get your first choice right.
The following are useful tips when picking an interpreter management system that suits your needs:
Before you buy an interpreter software or any other business platform, always be aware of overall total costs up front. You will find many out there that may look reasonably priced in the beginning, until they start exceeding your budget as they are slowly integrated into your operations.
If you’re engaged in health care services or any business that deals with people’s health information in some way, pick interpreter a solution that complies with the Health Insurance Portability and Accountability Act. Remember that HIPAA calls for documented data security policy; thus, your preferred provider must have one.
Degree of Customization
How fast can you make changes to the system if there’s something you want it to do? If you can’t do this for free, how much will it cost? Or what’s the cost of getting a new report interface?
Atypical billing permutations, customer variations by industry, interpreter credentials- these may not be supported by a simple date/time/location data capture system. Get a solution that will work deep into your needs, not just now but also in the future.
Pick a vendor with a dedicated 24/7/365 support staff you can talk to on the phone or chat – not email – anytime you need help with the system.
There are many new brilliant talents today, but if a company has been around for at least five years, you know they’re doing something great, or they wouldn’t have survived that long. And as much as possible, stick to a company whose core industry is language interpretation industry, instead of one that makes similar solutions for a variety of other industries, like plumbing or janitorial services.
If you’re not impressed with the software, you should be provided a means of recovering your data, and you should be informed beforehand about the process involved. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
Licensing and Insurance
Lastly, go with a provider with the right license and the right insurance coverage. They should have a Federal Tax ID and a DUNS number, and you find out where they are incorporated.